Issues pertaining to the installation of DirectAdmin and it’s included services. Connecting to www.directadmin.com|216.144.255.179|:443… failed: Connection timed out.

Issues pertaining to the installation of DirectAdmin and it’s included services. Connecting to  www.directadmin.com|216.144.255.179|:443… failed: Connection timed out.

If there during the install of DA, you face the following error:

–2011-11-22 10:12:06–  (try:11)  https://www.directadmin.com/
Connecting to www.directadmin.com|216.144.255.179|:443… failed: Connection timed out.
Retrying.

it would mean that the connection to our server can not be establish.

1) If you have successfully downloading the setup.sh from www.directadmin.com, then it would imply that our firewall is not blocking you, as if we block an IP, we block the IP on all ports.  To test this, try:

wget -O /dev/null http://www.directadmin.com/index.html
wget -O /dev/null https://www.directadmin.com/index.html

If both ports are blocked, try this test to other websites, eg:

wget -O /dev/null http://www.apple.com/index.html
wget -O /dev/null https://www.apple.com/index.html

2) If you can not connect to outbound of any server on port 443, then it is likely a firewall on your end.  Try:

/etc/init.d/iptables stop
/sbin/chkconfig iptables off

3) If apple.com works, but directadmin.com does not (with the above guide), then contact us to see if your IP is in our firewall.  It is also possible it is blocked at our data-center, in which case you would need to contact them to get it unblocked.  However, if it is blocked at our data-center, then there would be a reason for that, so you would need to convince them for that whatever reason it was blocked in the first place, then no longer applies. (you might just be part of an entire IP range block, so do not take it personally)

4) Sometimes a data-center will block your outbound port 443.  We have a work-around to allow the getLicense to download the license using port 80.  To enable this mode, type:

echo 1 > /root/.insecure_download

and run the getLicense.sh script again.

5) Removed N/A.

6) The last possible is that you are running on a LAN instead of the requiring external IP.  Use the LAN guide:

Issues that pertaining to the installation of DirectAdmin and it’s including services. Connect to  www.directadmin.com|216.144.255.179|:443… failed: Connection timed out.

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